Why should I buy through the app?
Buy through the app to shop smart! There are many limited
time flash deals and exclusive offers available on the app
for you to stretch your hard-earned money. Moreover,
consolidate all your purchases on the app and earn FT reward
points to get vouchers and offset your next purchase.
I am unable to select my desired quantity of an item.
If you are unable to purchase more quantity than you are
allowed to on the app, it is because there is a lack of
stock of that item. You can contact the merchant directly
for more information.
How do I know that my item has been successfully added to
You can check if your item has been added to your cart
successfully by clicking on the shopping cart icon located
on the bottom menu bar.
How do I know that my order has been successfully
If your order has been placed successfully, you will be able
to find it under the ‘Purchases’ tab in the
Fingertips app, along with a unique order ID number. You
will also receive an order confirmation and receipt from us
How do I check my purchase history?
Open the main drawer on the app by swiping your screen to
the right, then click on ‘Purchases’ and you
will see a list of your past purchases.
Am I able to cancel my order?
No cancellations are allowed. If you receive faulty items,
there will be 1 to 1 exchanges subjected to the Terms and
Conditions of the merchants. For more information, please
refer to the Terms and Conditions.
What if my order details are wrong?
Please contact us at +65 8381 0035 or
firstname.lastname@example.org before you go down to the store to
collect your order.
Is my credit card information secure?
Rest assured that all transactions are conducted via secured
TLS (SSL) connections and all card numbers are encrypted
with AES-256. Neither Fingertips nor our payment gateway
partners are able to access your card information.