- Why should I buy through the app?
Buy through the app to shop smart! There are many limited time flash deals and exclusive offers available on the app for you to stretch your hard-earned money. Moreover, consolidate all your purchases on the app and earn FT reward points to get vouchers and offset your next purchase.
- I am unable to select my desired quantity of an item.
If you are unable to purchase more quantity than you are allowed to on the app, it is because there is a lack of stock of that item. You can contact the merchant directly for more information.
- How do I know that my item has been successfully added to the cart?
You can check if your item has been added to your cart successfully by clicking on the shopping cart icon located on the bottom menu bar.
- How do I know that my order has been successfully placed?
If your order has been placed successfully, you will be able to find it under the ‘Purchases’ tab in the Fingertips app, along with a unique order ID number. You will also receive an order confirmation and receipt from us via email.
- How do I check my purchase history?
Open the main drawer on the app by swiping your screen to the right, then click on ‘Purchases’ and you will see a list of your past purchases.
- Am I able to cancel my order?
No cancellations are allowed. If you receive faulty items, there will be 1 to 1 exchanges subjected to the Terms and Conditions of the merchants. For more information, please refer to the Terms and Conditions.
- What if my order details are wrong?
Please contact us at +65 8381 0035 or firstname.lastname@example.org before you go down to the store to collect your order.
- Is my credit card information secure?
Rest assured that all transactions are conducted via secured TLS (SSL) connections and all card numbers are encrypted with AES-256. Neither Fingertips nor our payment gateway partners are able to access your card information.