FAQS

You don’t have to create an account to browse and explore the app, but you will need to register an account with us to fully explore and use all of the app’s features like receiving push notifications and purchasing items.

Simply click on the ‘Sign Up’ button, fill in the required fields, and click ‘Sign Up’! After that, you can verify your account by clicking on the link in an email that will be sent to you.

A one-time password (OTP) may be sent to your registered phone number should you forget your account password.

An email will be sent to you to verify your account with us. A one-time password (OTP) may be sent to your email address should you forget your account password as well.

No, we will not post anything on your Facebook profile.

You might have created another account with us using the same email address. Please check your email. If you have forgotten your password, you can change your password on the app. If the problem still persists, please contact us.

To change your password, sign out of your account on the app, then click on ‘Forgot Password?’ and follow the instructions sent to your email to change your password.

Simply click on the ‘Forgot Password?’ button and follow the instructions sent to your email to set a new password.

You don’t have to create an account to browse and explore the app, but you will need to register an account with us to fully explore and use all of the app’s features like receiving push notifications and purchasing items.

Buy through the app to shop smart! There are many limited time flash deals and exclusive offers available on the app for you to stretch your hard-earned money. Moreover, consolidate all your purchases on the app and earn FT reward points to get vouchers and offset your next purchase.

If you are unable to purchase more quantity than you are allowed to on the app, it is because there is a lack of stock of that item. You can contact the merchant directly for more information.

You can check if your item has been added to your cart successfully by clicking on the shopping cart icon located on the bottom menu bar.

If your order has been placed successfully, you will be able to find it under the ‘Purchases’ tab in the Fingertips app, along with a unique order ID number. You will also receive an order confirmation and receipt from us via email.

Open the main drawer on the app by swiping your screen to the right, then click on ‘Purchases’ and you will see a list of your past purchases.

No cancellations are allowed. If you receive faulty items, there will be 1 to 1 exchanges subjected to the Terms and Conditions of the merchants. For more information, please refer to the Terms and Conditions.

Please contact us at +65 8381 0035 or enquiry@fingertips.com.sg before you go down to the store to collect your order.

Rest assured that all transactions are conducted via secured TLS (SSL) connections and all card numbers are encrypted with AES-256. Neither Fingertips nor our payment gateway partners are able to access your card information.

You would be required to show the merchant your proof of purchase in order to collect your purchased items. You can retrieve your proof of purchase from the ‘Purchases’ tab in the Fingertips app. Please note that the merchant reserves the right to not release the items if proof of purchase is not in order.

Please contact the merchant directly to see if they are able to provide delivery services for you.

Please double check if the store name is correct. If it is correct, please contact our customer service and we will be on hand to assist you.

For order collections, there will be an in-app verification process that will require the Fingertips user account that the order ID is tied to.

FT reward points are points you earn when you buy items through the Fingertips app. You can exchange them for FT vouchers to offset your next purchase. To use the FT vouchers, simply select them on the Shopping Cart page before proceeding to checkout and your discount should be automatically applied.

Open the main drawer on the app by swiping your screen to the right, then click on ‘Rewards’ and ‘View my points history’.

With Fingertips, you can reach a wider audience and get an extra platform for you to sell your items 24/7! When customers buy something from you online, they will go down to your physical store for collection, which gives you another chance to showcase your other products in-person.

Publicise your event with us and reach our wide ranging user base. With our unique ‘I’m here’ function, you can even push out limited time deals and real time information to generate sales or drum up excitement during the event itself.

All events, shops, malls and attractions can be easily searched by users using our search tool. To increase visibility however, here are some tips!

• 1) List more trending and popular items for sale
• 2) Contact us to explore how you can be on our featured list!

Simply drop us an email and we will be happy to introduce you to the various advertising mechanisms available on our platform!

There is absolutely zero fees to register as a merchant! If you choose to sell on the app however, Fingertips will take a small commission for every sale that goes through. You can also choose to have your event, shop, mall or attraction featured in a prominent spot on our app for a small fee. Talk to us or refer to the Merchant Terms and Conditions Agreement for more details.

Simply drop us an email or fill up the merchant form on our website and we will be in touch shortly!

You do not need to pay to list items for sale on the app. However, we will take a small cut per sale transaction. Please refer to the Merchants Terms and Conditions agreement for more information.

The first step is to make sure you are registered as a merchant with us. After that, simply snap a photo of the product you are interested in selling, upload it onto the app, enter the name, description and price of the product and you are done! After we review and approve your listing, it will be available on the app for everybody to see and buy.

Simply think of Fingertips as a digital shelf space for the same products you have at your physical store.

Please refer to the Merchant Terms and Conditions agreement or just drop us an email!

Please refer to the Merchant Terms & Conditions agreement or contact us for more information.

Please refresh your app to make sure that your order list is updated. If you still don’t see the order ID shown on the customer’s proof of purchase, you may want to double check that the store name is correct. If store name is also correct, please advise the customer to contact our customer service for assistance.

Proof of purchase must be presented for order collection. Please get the customer to obtain their proof of purchase from the ‘Purchases’ tab in their Fingertips app in order to collect their item.

Orders not collected within the 1 month collection window will be considered forfeited. You will still be paid, and the order will be automatically marked as ‘Expired’.

Feel free to make your own arrangements with the customers if you don’t mind providing a delivery service.

Every deal made via the @Fingertips App is considered a private agreement between you and the buyer. If you have any policies regarding negotiations, refunds or exchanges, be sure to state them clearly when you list your products so that your buyers are aware.

For any enquiries, feel free to drop us an email at enquiry@fingertips.com.sg